Microsoft Dynamics 365 Field Service
Field Service Solution
Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
Dynamics 365 Field Service
Microsoft Dynamics 365 for Field Service is an end-to-end solution that helps organizations deliver field-based service to customer locations. Organizations can manage complex service agreements, track assets and inventory, onsite installation, maintenance, and identity and dispatch resources. The application combines workflow automation, scheduling algorithms, and mobility to set up.
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
The Field Service application enables you
- Improve first-time fix rate
- Complete more service calls per technician per week
- Manage follow-up work and take advantage of upsell and cross sell opportunities
- Reduce travel time, mileage, and vehicle wear and tear
- Organize and track resolution of customer issues
- Communicate an accurate arrival time to customers
- Provide accurate account and equipment history to the field technician
- Keep customers updated with the status of their service call and when it’s resolved
- Schedule onsite visits when it’s convenient for the customer
Avoid equipment downtime through preventative maintenance
Dynamics 365 Field Service capabilities
Personalize customer experiences
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
- Engage with your customers
- Provide post-engagement surveys
- Offer self-service scheduling
Increase worker productivity
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
- Give technicians access to in-context help
- Resolve cases faster with remote collaboration
- Streamline tasks through a mobile-optimized experience
- Enable technicians in the field
- Enhance technician productivity
Optimize service operations
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
- Dispatch the right technician
- Better manage resource assignments
- Automate scheduling
- Optimize service and resources
- Cost effectively assign work
Deliver proactive service
- Avoid service calls
- Transform your business
- Get a 360-degree view of customer assets
- Effectively manage asset history
Digitally transform with Dynamics 365 Field Service
Deliver differentiated service engagements
Empower frontline employees
Access the right information at the right time
Increase first-time-fix rates and boost frontline employees’ productivity with:
- Smart route planning.
- Internet of Things (IoT) integration.
- Real-time remote expert collaboration using mixed reality.
Optimize scheduling
Maximize technician utilization, minimize travel time
Help dispatchers achieve business objectives with:
- Embedded optimization within the schedule board.
- Schedules to meet service-level agreements (SLAs).
- Predictive travel time and work duration.
Create connected experiences
Track and manage assets with IoT to reduce downtime
Define attributes that characterize different assets with:
- The ability to pinpoint asset locations and hierarchy.
- Geofencing capabilities.
- Asset health monitoring over time.
What we offer in Dynamics 365 Field Service Solution
Microsoft Dynamics® 365 offers two distinct business solutions to meet the needs of a manufacturer.
Dynamics 365 Finance and Operations (formerly known as Dynamics AX)
Dynamics 365 Business Central (formerly known as Dynamics NAV)
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