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LS CentralECONIX Microsoft Dynamics 365
Customer support365
At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success.
Support365 with Microsoft Dynamics 365
At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success. Once delivered, maintain this level of service by providing the very best ongoing support and our long-term business relationship is assured. There is no secret to this success – it is all about providing intelligent solutions with old-fashioned service.
ECONIX Support Services
- Advice on business usage of the systems
- Occasional remote training of new users
- Regular reviews of system performance
- Analysis and resolution of any problems
- Basic system maintenance
- Day-to-day support as requested by Customer’s coordinator
- Advice on new functionalities of software
- Advice on improving business processes.
ECONIX defines the following functions as being within the scope of its Support Services. The functions will be performed as possible within the agreed hours per month, as defined in the Agreement. Any additional hours per month will be at additional charge and will only be applied following written approval of the Customer.
Our Package
Starter Pack
- 20 hours per month
- 240 hours per Year
- Yearly Subscription
- Monthly Utilization report with Case Status
- Online Issue Reporting portal
- 100% remote support
- 777 support desk
Standard Pack
- 50 hours per month
- 600 hours per Year
- Yearly Subscription
- Monthly Utilization report with Case Status
- Online Issue Reporting portal
- 100% remote support
- 777 support desk
- Annual System Health Check with analytical report
- 1 onsite visit every quarter (8 hours)
Enhanced Pack
- 75 hours per month
- 900 hours per month
- Yearly Subscription
- Monthly Utilization report with Case Status
- Online Issue Reporting portal
- 100% remote support
- 777 support desk
- Annual System Health Check with analytical report
- Upto 25% un-utilized hours carry forward to next year*
- 1 onsite visit every quarter (8 hours)
ECONIX defines the following functions as being within the scope of its Support Services. The functions will be performed as possible within the agreed hours per month, as defined in the Agreement. Any additional hours per month will be at additional charge and will only be applied following written approval of the Customer.
Our Package
| Plan Comparison | Keep Rolling | Base Plan | Booster Plan | Essential Plan | Premium Plan |
|---|---|---|---|---|---|
| Coverage duration | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST |
| Monthly support | 4 hours | 8 hours | 20 hours | 24 hours | 40 hours |
| Yearly Support | 48 hours | 100 hours | 224 hours | 288 hours | 480 hours |
| Subscription Mode | Yearly | Yearly | Yearly | Yearly | Yearly |
| Mode of issue reporting | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal |
| Utilization Status | Monthly Status Report | Monthly Status Report | Monthly Status Report | Monthly Status Report | Monthly Status Report |
| Response time | Within 8 Business hours | Within 6 Business hours | Within 4 Business hours | Within 2 Business hours | Within 2 Business hours |
| Languages | English | English | English | English | English |
| Delivery team | Global | Global | Global | Global & Local | Global & Local |
| Onsite visit | 0 | 0 | 0 | One/Year GTA* | Two/Year GTA* |
| Carry Forward hours to next year | 0 | 0 | 0 | Unutillized hours UP to 15%* | Unutillized hours UP to 25%* |
| Account Manger | Dedicated | Dedicated | Dedicated | Dedicated | Dedicated |
| Annual System health check | Chargeable if required | Chargeable if required | Chargeable if required | Inclusive | Inclusive |
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