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Customer Service Solution
Over-deliver on customer expectations through improved services and increased agent performance.
Customer Service Solution
Customer service is the commitment and assistance of customers prior to and after purchasing the products or services of your business.
To better understand customer service, it’s important to understand what the journey of a customer is. A customer’s journey describes the journey a customer takes from the moment they first encounter your brand as a first customer to ongoing interactions with your company following that.
Customer service is the direction of your customers, their engagement, and the help for your customers during their entire journey as a customer. Customer service goes beyond only communication about the sale of a service or product A good customer experience is an ongoing process.
Microsoft Dynamics 365 customer service solution by ECONIX
Welcome to Dynamics 365 Customer Service! We’re delighted to provide you a variety of features to help your company provide the most satisfying customer service experience to your customers. Our belief is that understanding who your customers are allows you to tailor every interaction and boosts the efficiency of your employees so that you can retain customers who will stay with you for the rest of their lives.
The experience of the agent is at the foundation of Dynamics 365 Customer Service. The most important factor to improve satisfaction with service is in allowing agents to handle customers’ requests via any channel, manage multiple sessions simultaneously as well as interact with multiple apps without losing their context and to improve their workflow using productivity tools.
Microsoft Dynamics 365 customer service is a customer engagement business suite in Dynamics 365 ERP CRM solution. D365 customer service has capabilities to ensure your business can deliver the best customer service experience possible to your customers. Get customization services to meet your unique business requirements. Customer Service allows you to increase customer satisfaction while reducing the amount of time and money spent on each support case or service call.
Dynamics 365 Customer Service capabilities
Make agents’ work effortless
Aid agents in closing cases faster by using AI-driven productivity tools that assist agents by providing the correct data at the right moment.
- Agent desktop
- Case management
- Collaboration
- AI agent assistance
- Intelligent routing
Enable intelligent self-service
Help customers assist themselves by providing Virtual agents as well as knowledge bases portals.
- Virtual agent chatbots
- Conversational chatbots
- Self-serve with automation
- Knowledge management
- Community portals
Optimize service operations
Reduce costs by working on one, complete platform that offers information and adjusts to the changing demands.
- Customer and channel analytics
- Conversational analytics
- Robotics process automation
- Comprehensive reporting
- Open and extensible in a single, unified platform
Meet customers where they are
Connect with customers via the channel they prefer and offer consistent customer experiences.
- Voice channel
- Digital engagement
- Real-time translation
- Sentiment-based routing
Show them you know them
Quickly connect and recognize customers for personalized and ensure secure interactions.
- 360-degree view of customers
- Customer journey analytics
- Sentiment analysis
- Predictive targeting
- Biometric authentication
Enable Service Scheduling & Calendar
The Service scheduler enables you to set up rules that will help you schedule services more efficiently
- Service Calendar is in Service Scheduling
- All the Scheduled Service activities appeared in the Service Calendar.
- The Service Calendar is separate from the other CRM Calendar
Using Dynamics 365 Customer Service Earn customers for life
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
All-in-one solution
- Native voice
- Integrated case management
- Customer support timeline
AI-powered
- Built-in transcription and translation
- Real-time sentiment analysis
- Context-driven agent suggestions
Proactive delivery
- Embedded IoT data
- Agent alerts
- Visibility into issue history
Dynamics 365 Customer Service Licensing
Dynamics 365 Customer Service Professional
‘First Dynamics 365 app’
From
$64
- PER USER/Month
Dynamics 365 Customer Service Professional
‘Subsequent qualifying1 Dynamics 365 app’
From
$25.60
- PER USER/Month
Dynamics 365 Customer Service Enterprise
‘First Dynamics 365 app’
From
$121.60
- PER USER/Month
Dynamics 365 Customer Service Enterprise
‘Subsequent qualifying1 Dynamics 365 app’
From
$25.60
- PER USER/Month
Disclaimer
- Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. Subsequent pricing for tenant-based apps applies to any tenant in your organization. A tenant contains uniquely identified domains, users, security groups, and licenses. Your organization may have multiple tenants, and a single tenant can contain multiple Dynamics 365 (online) environments. To learn about qualifying apps and other discounts, see the Licensing guide or contact us.
- *Price is defined in Canadian Dollar (CAD) and it is based on number of users and subscription period. Please contact us for applicable pricing for your licensing requirement.
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