Econix InfoTech

Facebook Twitter Youtube Linkedin
  • +1 647 930 9475
CLIENT LOGIN
EMPLOYEE LOGIN
Econix Infotech
CLIENT LOGIN
EMPLOYEE LOGIN

Set up a retail channel in Dynamics 365 Commerce for retail businesses

Dynamics 365 Commerce for retail businesses

This insight describes how to create a new retail channel in Microsoft Dynamics 365 Commerce.

Dynamics 365 Commerce supports multiple retail channels. These retail channels include online stores, call centers, and retail stores (also known as brick-and-mortar stores). Each retail store channel can have its own payment methods, price groups, point of sale (POS) registers, income accounts and expense accounts, and staff. You must set up all of these elements before you can create a retail store channel. Microsoft dynamics 365 for retail business is the best crm solution. 

Before a retail channel is created, ensure you follow the channel prerequisites.

Create and configure a new retail channel

  1. In the navigation pane, go to Modules > Channels > Stores > All stores.
  2. On the Action Pane, select New.
  3. In the Name field, provide a name for the new channel.
  4. In the Store number field, provide a unique store number. The number can be alphanumeric with a maximum of 10 characters.
  5. In the Legal entity drop-down list, enter the appropriate legal entity.
  6. In the Warehouse drop-down list, enter the appropriate warehouse.
  7. In the Store time zone field, select the appropriate time zone.
  8. In the Sales tax group drop-down list, select an appropriate sales tax group for the store.
  9. In the Currency field, select the appropriate currency.
  10. In the Customer address book field, provide a valid address book.
  11. In the Default customer field, provide a valid default customer.
  12. In the Functionality profile field, select a functionality profile if applicable.
  13. In the Email notification profile field, provide a valid email notification profile.
  14. On the Action Pane, select Save.

The following image shows the creation of a new retail channel.

Dynamics 365 Commerce for retail businesses
The following image shows an example retail channel.
Dynamics 365 Commerce

Other settings

There are numerous other optional settings that can be set in the Statement/closing and Miscellaneous sections, based on the needs of the retail store.

In addition, see Screen layouts for the point of sale (POS) for information on setting up the default screen layout in the Screen layout section and Configure and install Retail hardware station for setup information about the Hardware stations section.

The following image shows an example retail channel setup configuration.

Dynamics 365 Commerce

Additional channel set up

There are additional items that need to be set up for a channel that can be found on the Action Pane under the Set up section.

Additional tasks required for online channel setup include setting up payment methods, cash declaration, modes of delivery, income/expense account, sections, the fulfillment group assignment, and safes.

The following image shows various additional retail channel setup options on the Set up tab.

Dynamics 365 Commerce

Set up payment methods

To set up payment methods, for each payment type supported on this channel follow these steps.

  1. On the Action Pane, select the Set Up tab, then select Payment methods.
  2. On the Action Pane, select New.
  3. In the navigation pane, select a desired payment method.
  4. In the General section, provide an Operation name and configure any other desired settings.
  5. Configure any additional settings as required for the payment type.
  6. On the Action Pane, select Save.

The following image shows an example of a cash payment method.

Dynamics 365 Commerce

The following image shows an example of a cash payment method and the Amount tab configuration.

Dynamics 365 Commerce

Set up cash declaration

  1. On the Action Pane, select the Set Up tab, and then select Cash declaration.
  2. On the Action Pane, select New, and then create all Coin and Note denominations that are applicable.

The following image shows an example of a cash declaration.

Set up modes of delivery

You can see the configured modes of delivery by selecting Modes of delivery from the Set up tab on the Action Pane.

To change or add a mode of delivery, follow these steps.

  1. In the navigation pane, go to Modules > Inventory management > Modes of delivery.
  2. On the Action Pane, select New to create a new mode of delivery, or select an existing mode.
  3. In the Retail channels section, select Add line to add the channel. Adding channels using organization nodes instead of adding each channel individually can streamline adding channels.

The following image shows an example of a mode of delivery.

Dynamics 365 Commerce

Set up income/expense account

To set up income/expense account, follow these steps.

  1. On the Action Pane, select the Set Up tab, and then select Income/Expense account.
  2. On the Action Pane, select New.
  3. Under Name, enter a name.
  4. Under Search name, enter a search name.
  5. Under Account type, enter the account type.
  6. Enter text for Message line 1, Message line 2, Slip text 1, and Slip text 2 as needed.
  7. Under Posting, enter posting information.
  8. On the Action Pane, select Save.

The following image shows an example of an income/expense account.

Dynamics 365 Commerce

Set up sections

To set up sections, follow these steps.

  1. On the Action Pane, select the Set Up tab and click Sections.
  2. On the Action Pane, select New.
  3. Under Section number, enter a section number.
  4. Under Description, enter a description.
  5. Under Section size, enter a section size.
  6. Configure additional settings for General and Sales statistics as needed.
  7. On the Action Pane, select Save.

Set up a fulfillment group assignment

To set up a fulfillment group assignment, follow these steps.

  1. On the Action Pane, select the Set up tab, then select Fulfillment group assignment.
  2. On the Action Pane, select New.
  3. In the Fulfillment group drop-down list, select a fulfillment group.
  4. In the Description drop-down list, enter a description.
  5. On the Action Pane, select Save.

The following image shows an example of a fulfillment group assignment setup.

Dynamics 365 Commerce

Set up safes

To set up safes, follow these steps.

  1. On the Action Pane, select the Set Up tab and click Safes.
  2. On the Action Pane, select New.
  3. Enter a name for the safe.
  4. On the Action Pane, select Save.

Ensure unique transaction IDs

Transaction IDs generated for the point of sale (POS) are sequential and include the following parts:

  • A fixed part, which is a concatenation of store ID and terminal ID.
  • A sequential part, which is a number sequence.

The transaction ID format uses a 13-digit number generated by calculating the time in milliseconds since 1970. Specifically, the transaction ID format is {store}-{terminal}-{millisecondsSince1970}. The transaction ID is non-sequential and ensures that transaction IDs are always unique.

Set up store location for store selector

Store location data, including latitude and longitude, is used in store selector scenarios in both POS and e-commerce sites.

To set up the store location in Commerce headquarters, follow these steps.

  1. Go to Organization administrator > Organizations > Operating units.
  2. In the left navigation pane, filter the operating unit by name or the operating unit number of the channel, and then select it.
  3. On the Addresses FastTab, select More options > Advanced. You’ll be directed to the Manage addresses form.
  4. On the General tab, enter the applicable values in the Latitude and Longitude fields.
  5. On the Action Pane, select Save.

LATEST INSIGHTS

REQUEST
FOR A CALL BACK
Provide discussion information and we’ll get back to you as soon as possible

GDPR and Consent Agreement

I consent to having this website store my submitted information so they can respond to my inquiry. Please read our privacy policy for more details.

Customer Satisfaction

Satisfaction
0%
Request for Demo

Our Insights

Dynamics 365 Business Central – How to create Sell Products with a Customer Sales Order

Dynamics 365 Business Central – How to create Sell Products with a Customer Sales Order

Read more
Cash Flow in Dynamics Business Central Overview

Cash Flow in Dynamics Business Central Overview

Read more
Understand Location cards in D365 Business Central

Understand Location cards in D365 Business Central

Read more

Address

Corporate Office

Econix InfoTech Ltd.
188 WILKINSON RD, UNIT 15, BRAMPTON ON L6T 4W9, Canada

Request a Business Consultation

Contact us

Subscribe Newsletter

Copyright© 2018-2023 ECONIX InfoTech Ltd. All Rights Reserved